Privacy Policy
Last Updated: March 17, 2023.
At NSDRS, we value our customers and understand that your privacy is important to you. To provide transparency about how we collect and use your information, we have created this Privacy Policy.
Scope
This Privacy Policy applies to your use of our Service, which includes our websites, mobile websites, and mobile applications. We collect information through three general categories: information you give us, information we automatically collect from your use of the Service, and information we collect from third parties.
If you provide us with information after being directed to this Privacy Policy, we will also apply this policy to that information. Please review this Privacy Policy carefully before submitting any information to our Service.
The information we collect from you includes your name and contact details, additional profile information, payment information, financing information, communications and contact history with us, and other user-generated content. We use this information in various ways, depending on what we collect and when we collect it.
If you visit a website or mobile application that is not operated by NSDRS, their own privacy policy will apply to your information. Please review their privacy policy to understand how your information will be processed.
In addition, this Privacy Policy covers any information you provide to us after being directed to or presented with this policy. For instance, if you share your information with our service representatives, such as a customer service agent, design professional, or installation or assembly pro, or send us a letter, email, or chat, this policy will apply.
We encourage you to carefully review this Privacy Policy before submitting any information to our Service.
Our collection and use of your information can be categorized into three main categories: (1) information that you provide to us; (2) information that we automatically collect through your use of the Site or the App; and (3) information that we obtain from third parties.
We utilize your information for various purposes, and how we use it depends on what type of information we collect and when we collect it.
The first category pertains to the information that you directly provide to us
The information that falls under the first category includes your personal details like your name and contact information (such as email address, mailing address, phone number, and password), additional profile information (such as date of birth, gender, location, and preferred language), payment information (such as credit/debit card number, security/CVV code, and expiration date), financing information (such as social security number, date of birth, and income), communication and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels), and other types of user-generated content such as product reviews, forum posts, survey responses, or participation in promotions.
Account Registration: We require your name and contact details to create your account. This information is essential for providing certain services and features on the Site and App, as well as fulfilling our contractual obligations when you place an order.
Payment Processing and Order Fulfillment: We use your name and contact details to fulfill our contractual obligations and deliver your orders, while your payment information is used to process payments and comply with applicable laws.
Financing Application: We gather your financing details on behalf of the financing provider you choose, and submit them to facilitate your application for financing products.
Delivery of Account Information: We need your name and contact details to provide you with essential account information such as order confirmations, notifications of account settings changes, and updates on the Site, the App, or relevant terms and policies.
Improved User Experience: We use your communication and contact history with us, as well as additional profile information, to operate, protect, improve, optimize, and personalize your experience on the Site and App.
Analytics, Training, and Quality Assurance: We may utilize information you provide to train our employees, improve our services and offerings, and conduct internal analytics and performance monitoring.
Communication, Marketing, and Advertising: We may use information you provide to communicate and personalize our interactions with you or to manage referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities. We may also employ automatically collected information to initiate marketing communications, such as shopping cart reminders via SMS.
Automatically Collected Information
Types of Information We Collect Automatically: These include your purchase history, saved items, log data, device information, geo-location information, and cookies and similar technologies.
Purpose of Automatically Collected Information
Customer Service and Returns: We utilize your saved products to assist you in making a purchase and use your purchase history to guarantee that you have a positive customer experience.
Improved User Experience: We employ your log data and device information to operate, protect, improve, optimize, and personalize your experience on the Site and App.
Secure Environment: We use the information collected automatically to comply with relevant laws and to determine the adequate performance of our contractual obligations with you.
Analytics, Training, and Quality Assurance: We may use the information collected automatically to train our staff, conduct internal analytics, prevent fraud, and improve our services and offerings.
Communication, Marketing, and Advertising: We may utilize automatically collected information, such as cookies and similar technologies, to provide you with the most relevant advertising.
Third-Party Information Collection
Types of Information We Collect from Third Parties: This includes your name and contact information, social media handles, demographic data, and fraud detection information.
Purpose of Third-Party Information Collection
Account Registration and Profile: If you register with us through a third-party service, such as Facebook or Google, we may utilize information from that service to complete your profile.
Communication, Marketing, and Advertising: We may use information obtained from third parties to personalize our communications with you or manage referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
Non-Member Referrals: We may obtain your information from a friend or other contact who invites you to use the Site or App and use that information to facilitate your invitation and administer our referral program.
Secure Environment: We may collect information from third-party service providers and/or partners, such as identity verification services, to combine with our existing information for fraud prevention and risk assessment purposes.
Our Information Sharing Practices
In order to provide you with the Site, the App, the Service, and related services and offerings, including customer service, we share your information with the following categories of recipients:
Subsidiaries and affiliates of Art NSDRS Inc.
Companies and individuals who assist us in delivering our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
Professional service providers who help us operate our business, such as marketing companies, software vendors, consultants, and advertising partners.
Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
Government and law enforcement agencies and parties in civil litigation, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
We only share your information with third parties as described in this Privacy Policy, with your consent, or as disclosed at the time of collection. We may also share anonymized information with third parties for any purpose permitted by applicable laws. Please note that we will not share information collected through NSDRS’s SMS program for another company’s marketing purposes, whether anonymized or not.
Financing Providers
If you choose to apply for a financing product offered by a financing provider, we collect some of your financing information on behalf of that provider. After you complete the application form, we immediately send the data to the financing provider and delete it from our systems, except for information we need to retain to provide services to you. We will not use your financing information for any other purpose.
Cookie Policy
At NSDRS, we use cookies to improve your browsing experience and to provide you with a more personalized shopping experience when you visit our Site or App. Cookies are small text files that are saved by your browser on your device. We use different types of cookies, including:
Functionality cookies: These cookies allow you to navigate and use our features.
Analytics cookies: These cookies help us measure and analyze how our customers use our Site and identify areas for improvement. We use tools such as Wix Analytics and Google Analytics to evaluate your use of the Site, compile reports on website activity, and provide other related services.
Customer preference cookies: These cookies help us remember your preferences, such as language or location, and provide you with a more personalized experience.
Targeting or advertising cookies: These cookies allow us to deliver relevant digital ads to you and measure the effectiveness of our marketing campaigns. We use cookies to identify and retarget users who may be interested in our products or services on our Site and third-party websites. To opt-out of interest-based ads, please see the section on Direct Marketing and Behavioral Advertising below.
You can change your browser settings to prevent the use of cookies. However, disabling cookies may affect your user experience and limit your access to certain features of our Site, such as saving items in your Cart and personalizing your website experience. We also use web beacons to help us identify your computer and evaluate user behavior. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program to not display HTML in messages.
Direct Marketing
We may send you marketing communications and materials through email, postal mail, and other channels to keep you informed of new products and promotions. You can opt-out of receiving direct marketing messages from us at any time by clicking the "unsubscribe" link in any marketing message you receive from us. Please note that it may take up to 48 hours to process your request and update our systems. If you have multiple names or email addresses, please note that you may continue to receive communications from us unless you specify otherwise in your opt-out request. However, we will continue to send you administrative and service communications, such as order updates and other important or transactional information.
Tailored Advertising
We may display personalized or targeted advertisements, also known as interest-based ads, on NSDRS-owned and third-party sites based on information we gather from your interactions with our services, such as browsing our sites, purchasing our products, or using our payment services. We use various advertising technologies, including web beacons, cookies, mobile identifiers, and advertising services offered by social networks, to serve these ads through digital marketing networks and exchanges. You can opt out of receiving certain third-party interest-based ads or learn more about behavioral advertising by visiting www.aboutads.info/choices. Please note that if you opt out, you may still see ads, but they will not be tailored to your interests. Deleting browser cookies may require you to opt out again.
Blogs, Reviews, and Forums
We may offer publicly accessible blogs, reviews, or forums from time to time. Any information you share in these areas may be collected, used, or read by others who access them. If you want your information removed from these areas, please contact us at collectors@nsdrs.com. Note that in some cases, we may be unable to remove your information.
Security Measures
We take appropriate technical and organizational measures to protect your information from unauthorized use, loss, or disclosure. We use encryption technology and a PCI-compliant payment service provider to secure personal information during transmission and payment processing. We advise you to take reasonable measures to protect your password and computer, sign out of your account, and close your browser window when using a shared computer in public places.
Information Retention
We will keep your information as long as you have an account or for the purpose it was collected or disclosed, as required by law, or for other permissible purposes such as resolving disputes, preventing fraud or abuse, and enforcing our Terms of Use.
Privacy for Minors:
Our Site, App, and Service are not intended for use by children under 13 years old, and we do not knowingly collect any information from them. If you are a parent or guardian and believe that we have information about your child, please contact us at collectors@nsdrs.com. For more information on how to protect your child's privacy online, please visit www.OnGuardOnline.gov, provided by the FTC.
California Resident Privacy Rights:
Under the California Consumer Privacy Act (CCPA), California residents have certain privacy rights. NSDRS may request you to verify certain personal information to validate your identity and fulfill your request.
Deletion of Personal Information:
You may request that we delete your personal information and direct our service providers to do the same by emailing us at collectors@nsdrs.com. Once we receive your request, we will delete your personal information (to the extent required by law) and inform you if any exceptions apply. Please note that deleting your personal information will result in account closure, affecting your future NSDRS experience.
Access to Personal Information:
You may request a copy of your personal information by contacting us at collectors@nsdrs.com, up to two times in a rolling twelve-month period. The information provided may be limited to personal information collected within the previous 12 months. Please specify your request and include any of the following information you want to receive:
Categories of personal information collected about you:
Categories of sources from which personal information is collected
Business or commercial purpose for collecting or selling personal information
Categories of third parties with whom personal information is shared
Specific pieces of personal information collected about you
NSDRS will not discriminate against you for exercising these rights, but you may lose access to certain functionality or programs due to changes in your personal information.
Privacy for International Visitors:
Our Service is hosted in the United States, and if you access it from outside the US, your information may be transferred to, stored, and processed in the US in accordance with this Privacy Policy and applicable US laws. Please note that US data protection laws may differ from those in your country. By using our Service, you consent to the transfer of your information to our US facilities.
Changes to Privacy Policy:
We may modify this Privacy Policy to reflect changes in our data processing practices. When we make modifications, we will update the "Last Updated" date at the top of this page. The modified policy will be effective immediately upon posting on the Service. If significant changes affect your information, we will notify you through the Site, App, email, or other means of contact. Please review this page periodically for updates.
Contact Us:
We value your feedback, questions, and concerns about our privacy practices. Please contact us at collectors@nsdrs.com.